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Got Questions?

Frequently Asked Questions about the Gift Card

What happens if my TD Bank Gift Card is lost or stolen?
Is the TD Bank Gift card a credit card?
Why should I register my TD Bank Gift Card?
How can I check the balance on my TD Bank Gift Card?
What happens if I need to return an item?
What if my purchase is denied?
What if the purchase price is greater than the value on my TD Bank Gift Card?
Does the TD Bank Gift Card have an expiration date?
Can I reload money to my TD Bank Gift Card?

What happens if my TD Bank Gift Card is lost or stolen? [back to top]

Now even though I know you'll never let me go, if for some reason you do lose me call my friends at TD Bank Gift Cardholder Services right away at 866-767-9119.

Is the TD Bank Gift card a credit card? [back to top]

I may look like a debit card or credit card, but I'm not. Yea, I wear a Visa logo and have a number printed across my chest...I even have the word "DEBIT" printed on me...but I'm special...I'm a Gift Card.

Why should I register my TD Bank Gift Card? [back to top]

Even though I'm automatically activated and ready to use on the day after I'm purchased (except if I'm mailed), you should still make sure you're the only one for me! Register me online right here at tdbank.com/giftcard so in case I'm lost, everyone will know I only belong to you and you can get me back! Also, this information may be used to authorize online purchases.

How can I check the balance on my TD Bank Gift Card? [back to top]

Remember, always check my balance before you shop. Just call 1-866-767-9119 (Hint: this number is printed on my back) or logon here at tdbank.com/giftcard.

What happens if I need to return an item? [back to top]

Always keep your receipts! Each merchant location has its own return policies and will handle the returns in the same manner as any other Visa transaction. They may add the money back to my balance, provide a cash refund, or a store credit.

What if my purchase is denied? [back to top]

Even though I love to spend, I am limited to only the amount of money you have on me. So, if you try and spend more than what I've got, your purchase will be declined.

But don't let that stop you! If you need to purchase something that costs more than I have, you can combine my balance with cash, check or another card (debit card or credit card). Just tell the check out person before she rings you up that you want to split the purchase between me and another form of payment. Then, tell her the exact amount to use from me...so if I only have $26.35 left, that's the amount you tell her authorize.

Because I am limited to a specific amount of money, some purchases might be a little tricky...here's a few helpful hints:

  • Restaurants and Service-Oriented Places - Are you a big tipper? Well, these places usually expect that you are! That's why it's customary for service-oriented merchants to automatically add 20% to the amount of your bill when authorizing your purchase. So, remember to make sure that I have enough to cover the total bill (including the tip) or your purchase will be declined.


  • Gas Stations - Pay-at-the-Pump - It would be nice to think that nobody would ever drive off after filling up their gas tank without paying. Although shocking to think, it probably does happen from time to time. If you pay at the pump, the terminal may check to see if I have enough money to cover up to $75 worth of gas - shame on you for having such a gas guzzler! You can avoid this simply by prepaying for your gas (for an exact amount) with an attendant inside the station.


  • Hotels, Car Rentals and Travel Service-Oriented Places - Ever dip into that cabinet in your hotel room...you know, the one with the lock! Well, these companies expect your final bill to include what they refer to as "incidentals" - those extra charges for things like raiding the snack bar or taking home the towels as a souvenir. That's why it's customary for travel-oriented merchants to automatically add 25% to the amount of your bill when authorizing your purchase. So, remember to make sure that I have enough to cover the total bill (including the "incidentals") or your purchase will be declined. You can avoid this simply by reserving your services with another form of payment and closing out your bill for an exact amount charged on me!

What if the purchase price is greater than the value on my TD Bank Gift Card? [back to top]

If you need to purchase something that costs more than I have, you can combine my balance with cash, check or another card (debit card or credit card). Just tell the check out person before she rings you up that you want to split the purchase between me and another form of payment. Then, tell her the exact amount to use from me...so if I only have $26.35 left, that's the amount you tell her authorize.

  • Restaurants and Service-Oriented Places - Are you a big tipper? Well, these places usually expect that you are! That's why it's customary for service-oriented merchants to automatically add 20% to the amount of your bill when authorizing your purchase. So, remember to make sure that I have enough to cover the total bill (including the tip) or your purchase will be declined.


  • Gas Stations - Pay-at-the-Pump - It would be nice to think that nobody would ever drive off after filling up their gas tank without paying. Although shocking to think, it probably does happen from time to time. If you pay at the pump, the terminal may check to see if I have enough money to cover up to $75 worth of gas - shame on you for having such a gas guzzler! You can avoid this simply by prepaying for your gas (for an exact amount) with an attendant inside the station.
  • Hotels, Car Rentals and Travel Service-Oriented Places - Ever dip into that cabinet in your hotel room...you know, the one with the lock! Well, these companies expect your final bill to include what they refer to as "incidentals" - those extra charges for things like raiding the snack bar or taking home the towels as a souvenir. That's why it's customary for travel-oriented merchants to automatically add 25% to the amount of your bill when authorizing your purchase. So, remember to make sure that I have enough to cover the total bill (including the "incidentals") or your purchase will be declined. You can avoid this simply by reserving your services with another form of payment and closing out your bill for an exact amount charged on me!

Does the TD Bank Gift Card have an expiration date? [back to top]

Even though I am usually used up right away, there is a $2.50 monthly service charge that begins on the first day of the month immediately following the 365th day after the date I was purchased. So remember to use me until my entire balance is gone. They say I can't last forever so we printed a "Good Thru" date on me to remind you. The date may be up to 2 years from the time you received me, depending when I was purchased.

Can I reload money to my TD Bank Gift Card? [back to top]

No. That just means that my value is limited to the amount of money that was stored on me at the time of purchase. Each time you use me, the amount is deducted from my balance. And...when the balance is used up...unfortunately so is the fun!




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